Return policy

We advise you to return the goods in their original packaging along with the packing slip.

If you would like a different color or size of the same product, please notify us via your account or email so we can reserve it for you.

Returns are only accepted if the return is registered with us within 14 days of receipt. Return shipments that are not registered and shipped within this timeframe will neither be accepted nor processed. After registering your return, you have an additional 14 days to actually send the goods back.
Products must be returned in the exact same condition as you received them: undamaged, unworn, and with the labels still attached. You are allowed to try on the product, but there must be no signs of use.
Non-refundable products: Used, soiled, washed, damaged, or incomplete items; items with removed labels; items containing odors of perfumes or other substances from use; items custom-made or altered to the customer's size; items that cannot be returned by their nature.
Sale items can be returned under the exact same conditions, but we greatly appreciate it if you return these items as quickly as possible so we can offer them for sale again during the ongoing sale period.

How do I request a return?

Log in to your account at www.superbusy.be
Go to "My Orders"
Click on the order you wish to return
Click the "Request Return" button
Select the item(s) you want to return
Choose a reason for the return
Confirm your return request

You will receive a confirmation email with further instructions. A return form containing the necessary information is also included in your original package.

Can't find the "Request Return" button? You can contact us or report it via MY TICKETS to receive further instructions.

Return Address:

Superbusy

Heestertplaats 2

8551 Heestert (Zwevegem)

Belgium

Tip: Be sure to include our email address on your return label: [email protected]

PLEASE NOTE: Return shipments sent to a pickup point other than our return address in Heestert will NOT be processed!! Do NOT ship your package with Mondial Relay. We do not pick up returns at external collection points!

In-Store Purchases In-store purchases can NOT be returned or exchanged via shipping/returns. Only online orders are eligible for returns within 14 days of receipt. In-store purchases have a 5-day term and can only be handled directly via the physical store located at Heestertplaats 2, 8551 Heestert, Belgium.

Refunds Upon receipt of your return shipment, the items will be inspected and the refund will be processed within 14 working days via the same payment method you originally used.

Free Shipping & Return Conditions

Threshold of €150: We offer free shipping in Belgium for orders from €150 (after any discounts, including VAT).
Partial return: Do you keep items after a partial return with a total value of less than €150? Then the right to free shipping for the retained items expires, and the standard shipping costs (€7.95) will be deducted from your refund.
Full return: Are you returning the entire order? Then the full amount you paid for the items will be refunded to you. Since shipping was free upon purchase from €150, no shipping costs are withheld or charged in the event of a full return.
Unless the return concerns a manufacturing defect or incorrect delivery, in which case we cover the return costs.

Rules for Product Exchange (Size or Color)

The process: An exchange is easiest handled via a return shipment of the original item (for a refund) and directly placing a new order for the correct size or color. This keeps inventory management accurate on the webshop.
Shipping costs for exchanges: The shipping costs to return the item to Superbusy are borne by the buyer.
Free exchange in the physical store: You can also exchange your purchased items free of charge directly in our store (Heestertplaats 2, 8551 Heestert / Zwevegem), saving you shipping costs.
Condition of the product: The item being exchanged must be unworn, undamaged, odorless, and in its original packaging, exactly like a normal return.
Sold-out risk: To avoid the desired size or color selling out in the meantime, we advise you to place a new order directly and return the ill-fitting item for a smooth refund.

Warranty on Purchases

At Superbusy, we only offer products we fully stand behind. Even the best brands occasionally have a manufacturing defect, which is why you always have a warranty on manufacturing defects.

Send us an email with the necessary photos and explanation. Based on this, we will determine if it is worth sending your item to us. We will forward it to the brand and keep you informed of their decision.
If it is a manufacturing defect, we will notify you. You send your item to us, and we will contact you once a replacement (if possible and to your preference), a gift card of equivalent value, or a refund is ready. Shipping costs to the brand are covered by us; since it's a defect, you pay nothing.

Cooling-Off Period (Right of Withdrawal)

For all products purchased at Superbusy, you have a cooling-off period of 14 calendar days in accordance with the Belgian law on distance selling (art 7:5 BW) and consumer protection.

This period begins the day after receipt by you or on your behalf. If the buyer has not returned the delivered products to Superbusy after this period, the purchase becomes final.
The buyer must prove that the goods were returned on time, for example by means of a proof of postal delivery.
During the cooling-off period, we expect you to handle the products and packaging with care. There is no right of withdrawal if the products are no longer in their original, complete, and undamaged state.
You may try on the product, but there must be no signs of use.
If you wish to exercise your right of withdrawal, you must make this known in writing within the stipulated 14 calendar days following delivery.
No penalties apply to canceling the purchase, and it can be done without stating a reason.
Products must be returned undamaged (in original condition and packaging) within 14 calendar days of receipt. The shipping date serves as verification. All included documentation, warranty certificates, and packaging materials must be included with the return, along with your bank account number.
Direct return costs are borne by the buyer. Unstamped or insufficiently stamped shipments will be refused and returned to the sender.
Superbusy will refund the complete purchase amount including shipping costs (excluding return shipping) within 30 calendar days after receiving the products.
If products are not received in accordance with the withdrawal conditions, the purchase amount including shipping costs will not, or not fully, be refunded. In that case, the product remains your property and can be sent back to you upon request, subject to payment of the associated shipping costs.
Exceptions: Custom-made or altered products, perishable items, CDs, DVDs, or sealed products with broken seals or opened packaging do not qualify for the right of withdrawal. Visually worn or damaged products also forfeit the right to a refund.

Superbusy

Heestertplaats 2

8551 Heestert